Frequently Asked Questions
How can you prepare for a cleaning service?
Preparing for your cleaning service is key to ensuring a thorough and efficient experience. Prior to our arrival, we kindly request that you secure any important documents in a safe place. Please also take a moment to decide what you'd like to do with clothes and dishes – whether you prefer they are put away or left out for us to handle. Additionally, if possible, please move any heavy objects or furniture items to allow us better access for cleaning. These small steps help us focus on what we do best – delivering a spotless environment tailored to your preferences.
Any questions or concerns please do not hesitate to contact us and we will easily be able to communicate with you to ensure your needs are met.
Are we insured?
Absolutely! Our cleaning company is fully insured and is crucial to guaranteeing peace of mind and protection for both our team members and clients alike.
Are we pet friendly?
Ask our family pup Patches if we are pet friendly! We take pride in being a pet-friendly cleaning company, using exclusively non-toxic products to ensure the safety and well-being of your furry family members.
What’s the next step after completing free quote form?
Someone from our team will be responding promptly within 24 hours to discuss your needs and availability!
Cancelation Policy?
We understand that plans can change unexpectedly. To accommodate our clients, we request a minimum of 24 hours' notice for cancellations or rescheduling of cleaning appointments. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee. We appreciate your understanding and cooperation in helping us maintain efficient scheduling and service delivery.